Sensitive skin design refers to a design that takes into consideration the skin of babies, which is more sensitive than that of adults.
1. Moisturizing ingredients plus
The surface sheet that touches the skin contains the same moisturizing ingredients as Elleair Luxury Moisturizing. It has a smooth texture like luxurious moisturizing tissue, reducing the burden of rubbing against the skin.
2. Instant Spot Absorption
The absorption spot instantly absorbs loose feces and pee. It is now even gentler on the skin.
Size Guide
NB : Up to 5kg
S : 4kg - 8kg
M : 6kg - 11kg
L : 9kg - 14kg
XL :12kg - 20kg
Weight is only a guide for choosing the size. Even if the child has the same weight, the size that fits may differ depending on the child's body type. Please choose the size that fits best according to the child's body type.
Processing of orders takes place from Monday to Friday
Cut off time 12pm daily or before courier driver arrives at our warehouse. Orders placed after will be processed on the next working day.
1. All orders would be capped at maximum 2 cartons per order to enhance efficiency and reduce processing time.
2. Strictly no cancellation/amendment is allowed after order has been processed.
3. Delivery takes about 1 to 3 working days on a usual day. Please give more allowance during peak period.
Purchase Agreement
Once payment is completed, you agree and adhere to the purchase & return policies as follows:
1. For more than 2 cartons per order, please kindly make 2 separate orders - due to size limitation on courier side.
2. Once order has been processed, we do not accept any further change of mind (e.g. change of delivery address, change of order variation, input of vouchers).
3. Goods sold are non-refundable. All exchanges must be done in-person within 7 days of delivered date.
4. Every brands have different sizing policy (e.g. cutting/fitment/measurements). We recommend parents to stick with your familiar brands or expect inherent risk of suitability concerns.
5. We do not guarantee refunds/exchange of manufacturing defects - all cases would be reviewed individually.
6. Please check your orders upon receiving them. Any unintentional wrong delivery of items that are consumed would not be allowed for exchange.
Exchange Policy
1. Once the carton box is thrown or its individual packaging been opened, we strictly do not allow any exchange for hygiene purposes.
2. If your exchange doesn't meet our policy requirements (e.g. less than a full carton / consumed product / no carton box / etc), you will be politely rejected
3. There will be an exchange fee of $8 if you require us to send our drivers to do the exchange at your preferred location.
